Social Media Marketing on 30 Minutes a Day

by Mark on March 10, 2010

This is a guest post from Jason Koertge.

Mark’s recent post, Channel Your Inner Zen Habits: 30 Minutes a Day Small Business Social Media Strategy hit the “social media” nail right on the head. As such,  I thought I would share some secrets to how I manage what can be a huge work load, but doesn’t have to be.

For much of the social media marketing work I do, in an effort to prevent myself from trading “dollars for hours”, I set a time limit upfront for each session.

If I’m going to work on something for 30 minutes, I’ll set my countdown timer on my watch for 30 and stop working on that project when it goes off. This particular technique I gleamed from Tim Ferris when I read his Four Hour Work Week.

The idea is to give yourself a set time limit to do something, whether it can really be done in that time or not and then just do it. By forcing yourself into this model, you will get into the habit of “hacking” new ways to do things that will boost your productivity enormously and ultimately allow you to spend less time working.

For me, the less time I spend working, the more time I have to play with my kids.

As an example, one particular project that I’m working on I first spent some time defining goals and determining what I wanted to accomplish using social media. This project is retail oriented and I figured the audience needed a place to find current specials and deals and snippets of information that related to the retail environment itself. Some updates are live from events on property, other updates are random questions about the property aimed at engaging the audience, but most are repopulated posts that I write in advance and schedule using an awesome service called Hootsuite.

The point is that much of the “work” you can do in social media can be automated and save enormous amounts of time if a little thought is put into it. Now, while this isn’t applicable to all social media efforts, it may be applicable to whatever you are doing.

You should keep in mind though, that social media is all about communication.

More importantly, using Social Media for business is all about personal communication and I would not recommend a social campaign that is fully automated.

My 30 minute social media “sessions” are not always spent in messaging, per se. As mentioned above, part of using social media is having the ability to communicate in a personal and sincere way. If you are using Twitter, for instance, it would behoove you to continually monitor your @replies. This is how people communicate back to you. Many times you’ll find comments and questions directed at you and this is your opportunity to build relationships.

When someone is communicating with you, this is your chance to show them that you are listening.

If I’m using a Facebook fan page, I’ll scroll through the timeline and post comments after other’s comments. Again, the whole goal is to show that I’m listening.

I’m a task-list maker and I’m not as diligent as some I know, but I found that if I spend a couple minutes making a list of what I want to accomplish, it is much easier for me to get my “work” done in 30 minutes. In fact, if I didn’t have a list, 30 minute work sessions would not be possible for me.

For you, getting 30 minute sessions to work for you will take practice. You’ll have to learn tricks that are applicable to you to get things done quickly and you’ll have to define and refine the tools you use. But, once you get it, you’re entire workflow will change and you’ll ultimately have more time to play or do whatever you choose to do with your time.

Using Social Media as a marketing medium can be a powerful way to engage your customers in personal and sincere conversation. Building close relationships will grow your business and ultimately lead to more profits.

About the author: Jason Koertge has blogged professionally for more than 3 years. You can find him at TooCreative.com, where he blogs daily about how to use Social Media as a marketing tool.

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buddha

Your small business day has started. The phone is ringing, you have customers that need assistance, and the employee toilet is clogged again.

All of a sudden a customer asks the question, “Are you on Facebook?”

You reply -

“I don’t have time for Facebook or social media marketing!”

Lack of time is the number one complaint I hear from other small business owners regarding social media marketing. The owners feel like they don’t have any extra time to invest in activities that do not produce guaranteed results.

While I certainly agree that most small business owners are already overburdened with just trying to run a successful venture on a day-to-day basis, the reality is, if you’re not implementing a social media strategy, your competition is!

Leo Babauta, of Zen Habits, is well known for providing basic, streamlined, and achievable advice on everything from email to exercise. I am not sure what Leo’s daily social media routine is, but for this post I tried to channel the Zen Habits philosophy and create a small business social media strategy that will only take half an hour per day.

30 Minutes a Day Small Business Social Media Strategy

Before we begin, I am going to assume that you have already created your social media accounts. However, if you have not then take the first week (1/2 hour per day) to set them up. (Or, if you have your social media accounts established already, but you haven’t used them in months, get ready to blow the dust off of them.)

Please note: The social media suggestions below are meant to be a guide that you can tweak and improve upon based on your particular small business situation, and as determined by where you receive the greatest social media ROI.

Sunday - Blog Post Day

Action item: draft two blog posts (2 posts x 15 minutes each) with your half hour today.

Small business blogging does not have to be a time consuming activity. Clear all distractions, put your head down for half an hour, and focus on creating posts that help tell your story and provide value to your potential customers. The posts don’t have to be long or fancy. If you are struggling, try getting started with some unique photos of your business and pictures of your amazing customers. Or, you can have a look at 31 Blog Post Ideas for Small Business Owners that I previously published.

Always remember, blog posts don’t have to be perfect but in order for them to be effective they DO have to get published. Once the posts are done, set the publish dates for whichever two days during the week you like and forget about the blog until next Sunday. *Bonus - you can also have your blog feed update your Facebook and Twitter status automatically.

Monday - Twitter, Facebook, and Review Sites

Action items: 10 minutes each on Facebook and Twitter (for 20 minutes); 10 minutes checking review sites where your business might appear.

  • During the morning (or whenever you have the time) spend 10 minutes on Facebook checking your wall and responding to your friends, customers and potential customers.
  • Same with Twitter, but include 3 minutes to run some keyword searches with Twitter Search and seven minutes saying ‘hi’, RTing relevant links, and providing help to those seeking answers/assistance that you found on Twitter Search.
  • Google Alerts does not necessarily pick up all of the relevant online mentions that your business might receive. Spend your last ten minutes going through and checking any review sites where your business might appear (Yelp, CitiSearch, TripAdvisor, etc)

Tuesday - Niche Forum Day (You have you found the niche forums for your industry, right?)

Action items:  Spend twenty minutes going through forums related to your business — answer questions, be helpful, and if allowed leave a link to your business or blog in your signature.

  • Twitter & Facebook take 5 minutes at each site (RT, comment back, etc).
  • Niche forums are your focus today, give them a solid 20 minutes.

WednesdayCustomer Focus Day (Realistically, this is every day! But here’s your chance to highlight your customers online.)

Action items: Today you will take photos or video of your customers and upload them to FLICKR, YouTube, or Facebook.

  • Spend about 15 minutes shooting photos/video and use the remainder of the time to upload. Make sure (CRITICAL!) that these items have a proper title, thorough description, and are well tagged. If you are putting the pictures on Facebook make sure to let your customers know that your business has a fan page.

*Bonus — the video/photos can also be integrated into blog posts later on as “Customer of the Week”.

Thursday – Reading Day

Action items: technology and the social media space both change quickly, today you are going to spend twenty minutes reading through relevant blogs within your industry and have a check of some social media blogs like Chris Brogan, ProBlogger, CopyBlogger, Seth Godin, etc.

  • Check in with Twitter & Facebook (5 minutes on each for a total of 10 minutes).
  • 20 minutes reading blogs or  other media related to your business.

Friday – Business Specific YouTube & Flickr Day

Action items: Your customers want you to inform them and they want to know more about your business. Today is your day to make a simple video or take photos the provide helpful information such as; how you make a certain recipe or how to change a flat tire on a bike.

  • If you are using photos, take at least 5 business related pictures and then upload, label, describe, and tag the pictures well. (Note – the photos can also be posted on Facebook or Twitter.)
  • Should you prefer video, film 3 to 5 short videos (no more than a minute) and then the same as the photos above. Be sure to label, describe, tag them well.

Saturday – take a well deserved day off! Or, optional, spend some additional time with Facebook, Twitter, and Twitter Search.

Please remember, this strategy is NOT meant to be perfect. It is meant to be a minimalist guideline to help out small business owners who are struggling and say that they don’t have time to “do” social media.

All categories and subsequent items can (and should) be shifted depending on where you gain the most ROI for your efforts.

What does your minimalist small business social media strategy look like?

photo credit: JapanDave

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It’s Okay to BE Different

by Mark on February 25, 2010

Disclaimer: this post has nothing to do with social media.be different freak show

“I can’t possibly do that. Everybody will think I am crazy.”

The two statements above give you an out from ever trying anything new and challenging. Both statements seamlessly allow you to avoid risk, and perhaps most importantly, potential failure.

You often think about and consider your huge idea that has all of the potential in the world. And instead of pursuing the idea, and the long days and sleepless nights that it will require, you follow the path of safety and least resistance.

For a long time I knew I was different.

Not circus freak different but always pursuing goals that were different from my peers.

The first time this occurred was when I was twenty and I left college to go to Hawaii to try and make a go of it.

“You’re crazy.” “You’re insane.” “What about your career?”

They all exclaimed.

You know what? Nothing catastrophic happened to me. When I got to Hawaii I woke up the same as I did when I was at home. I might have failed miserably (lesson for another day) and returned home six months later, but I learned that I was not crazy or insane.

Just different.

I think most entrepreneurs and small business owners can be classified as risk takers.

We all fight the “Everybody will think I am crazy” and “What if I fail miserably” demons.

BUT, that is what separates us from them. We fight through those fears even if it feels like we are running a marathon with cement shoes on.

We are different.

If you have a project, a small business dream, or a goal that you have been putting off, PLEASE dare to be different!

image source: naslrogues

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struggle Yesterday I had what could quite possibly qualify as the worst run I have EVER had in my life. Not very good timing considering I  have an Olympic distance triathlon in about a week and a half.

Why am I discussing this?

If you own a small business, sooner or later you’re are going to have what I like to call –

One of THOSE days!

Something breaks, a customer hollers at you, a staff member up and quits, or perhaps you discover you owe an extra $500 on your taxes.

And before you know it, you feel like you are at the bottom of a 60 foot well trying to scratch and claw your way to the top. Even a polite smile at a customer seems impossible.

Luckily, the very days do not come around all that often but when they do, watch out. Of course, since you are the business owner you can’t just call in sick, hide your head under a desk, or quit.

What to do?

Here are ten suggestions to help you to get through THAT day:

1. Breathe – I am not a big fan of guru mumbo jumbo, but I have found that if I take a little break and take some deep breaths (holding it in and exhaling slowly) that I am able to relax and get back on track.

2. Task completion - focus on a small task that is easy to get started on and finish it.

3. Positive energy – get on the internet and read some positive reviews of your business on Yelp, TripAdvisor, or other…Likewise, you could send out some sincere email thank you notes to your best customers.

4. Time away – you can’t quit (you’re the owner :-)) but you can allow yourself to take an afternoon off.

5. This too shall pass - remember that everything is temporary and you will survive.

6. Customer service - provide a customer with an amazing deal or over the top customer service experience, their happiness is bound to infect you.

7. Feed the belly – sometimes all you really need is a good meal. Order your favorite food for lunch or dinner and eat it away from the chaos.

8. Exercise – not always an option, but try to get out for a brisk half hour walk to clear your head. Or, if you’re so inclined, get on your bike or go for a run!

9. Music matters – put on your favorite song or artist and set it to ‘loop’ on the iPod if you have to.

10. Fake it – I never thought that I would recommend this option, but I watched an interview with Hillary Biscay, one of the top IronMan triathlon distance athletes, and she said that when you’re having a tough day on the course (or in your small business), “sometimes you have to fake it till you make it and just get through the day.” She recommends putting a smile on your face, sucking it up, and at the very least act as if you are having an amazing day.

No matter what type of day you’re having, always (ALWAYS) try to remember that every interaction counts no matter how small or insignificant you think it might be.

What do you suggest? How do you get through tough days?

image source: Dyanna

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If you have come to Mark-Hayward today looking for the Monday edition of small business social media marketing tips that I usually provide, then you’ll have to go on over to ProBlogger to get your fill.

Today I am publishing my seventh guest post over on Darren’s site - Top Ten Ways to Drive Traffic to Your Small Business Blog Using Twitter.

pbguestpost

If you are a first time visitor coming over from ProBlogger, welcome! I own a small business in the Caribbean and have used pretty much nothing but social media to build up a clientele.

Although I had a technical background when I purchased my small business around three years ago, I was a complete newbie when it came to marketing and using social media as a small business promotion tool.

My primary passion these days is to help other small business owners avoid the many mistakes that I have made along the way and to learn from my lessons of social media trial and error.

Some further resource posts for small business owners:

  1. 31 Blog Post Ideas for Small Business Owners
  2. How I Use Social Media to Promote My Small Business
  3. Measuring Social Media ROI: Does Size Matter?

Thanks for coming by to have a look! I am always happy to connect via Twitter @mark_hayward and feel free to grab my RSS Feed for more small business social media marketing goodness.

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sunset Many people at one point or another dream about quitting their job and escaping the cubicle forever. I must confess to feeling claustrophobic many times during my tenure in the American corporate workforce.

Like most dreams and goals escaping the cubicle can be accomplished but you must be willing to alter your mindset and change the way you have been to taught to evaluate success. You must also realize that if you try to remove yourself from the business environment (even if it is to start your own business) people’s perceptions about you are undoubtedly going to change.

How do you define success?

Unfortunately, success in our world is based on a person’s wealth and the accumulation of material objects. While working in the corporate environment many friends that I know have let apathy set in and at the same time emphasis on their own goals and dreams has atrophied.

Unlike most people, I do not consider a person’s wealth a sign of success. Rather, I assess whether they are truly content and pleased with the life they are leading. I have nothing against corporate culture at all, especially if that is where a person is truly happy.

However, for me I felt that if I were going to succeed and lead the existence I wanted then it would have to be on my own terms.

My feelings were solidified many years ago while attending university and working for a large pharmaceutical manufacturing company. I was going to college to further my “book knowledge” education but at the same time this company was also instructing me that sometimes working for corporations, where the bottom line is everything, can be a hard way to go through life.

The final indicator for me came when an older gentleman who worked in the quality control department was let go while his wife was in the hospital being treated for cancer and he lost his health insurance because he lost his job.

Pursuing YOUR Dream!

Where I come from in the Northeast United States, many people dream about quitting their jobs and escaping to the Caribbean. I think what they really desire is a more simple, less materialistic life. I have always had the combined dream of getting out of the cubicle and off of the career ladder and living in the Caribbean and having my own business.

Certainly, I do not advocate going in to work tomorrow, resigning from your job, and packing your bags for a move overseas. Removing yourself from the corporate world, unless you are wealthy, is more of a gradual process.

For example, the goal to have our own business in the Caribbean took my wife and I over ten years to realize.

Changing your life to step off the corporate ladder mentality is not easy. Financial success, as stated above, is programmed into our brains from day one, when truly, happiness based on fulfilling your goals and dreams should take precedence. Trust me, that goal does not come without its challenges.

Believe in yourself.

Whatever you want to do, lose weight, finish school, make a career change, etc., I strongly believe that first you need to believe in yourself. For those of us not born into a life of privilege, trying to achieve certain dreams or goals such as, leaving the cubicle, takes a tremendous amount of dedication, commitment, and hard work.

We must also remember that even after all of the effort we might still fail. While trying to purchase our own business during the first year and a half of our hard work we were turned down for a mortgage five times for various reasons. However, because of all the background research we did and effort we put in we placed ourselves in the best position to succeed. We enabled our own success.

For those that would like to escape what the cube represents I would recommend that you maintain a positive attitude, visualize your success, embody your goal, and strike the saying “I can’t” from your memory, and especially do not listen to anyone telling you “you can’t.” I know it is not always easy but you really need to visualize yourself succeeding, whether it is leaving the corporate world or another goal, so that when those negative thoughts creep in you can truly believe in yourself.

Don’t be afraid to go after your goals. Life is short. The one quote I refer back to a lot when I question my own goals states:

“If you have not started your life’s work by the time you reach forty then you probably won’t.”

However, if you are over forty, don’t let that discourage you! I turn forty two next July and I will just change the quote to fifty. I use it as a motivator to let me know that valuable time is slipping by.

Here are the key points:

  • Establish the goal. For example, getting off the corporate treadmill, losing weight, moving to the Caribbean, etc.
  • Visualize your success. Picture yourself enjoying and living a less stressful life.
  • Embody the objective. Tell people you are moving to the Caribbean, or that you are going to start your own business.
  • Change your mindset. Become an optimist.
  • Believe in yourself. Expect people to tell you, “you can’t do that.”
  • Research. If you would like to step off the corporate treadmill and move to the Caribbean start determining where you would like to go and what type of obstacles you will face.
  • Network. Meet people who are where you want to be, or who are doing what you would like to do and don’t be afraid to ask questions.
  • Enable your own success. When the opportunity arises be ready.

With the right attitude, hard work, and some luck you can get off of the corporate treadmill and escape the cubicle. In closing I would just like to state that we all know you can spiral downward into apathy, lethargy, and even depression. However, I emphatically believe that positive energy carries its own inertia and once you start moving in the right direction you become like a snowball gathering steam as you roll towards your goal.

What are your current dreams and goals? What are you working towards?

(Editor’s note: this is a re-post of the very first guest post I ever did for Leo Babauta of Zen Habits from waaaay back in October 2007.)

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I was reviewing a guest post that I did on Small Biz Survival a while back and it dawned on me that there are a lot of small business owners who are still struggling with getting started in social media.

When I was trying to figure out how to market my small business online, a lot of times I felt like I was stumbling around a foreign city with a paper bag over my head. Just when I thought I was going in the right direction I would bump into an obstacle and have to begin all over again.

Really, it shouldn’t be that difficult and if possible, I want my fellow small business owners to benefit from my (MANY) mistakes. Below are some resources that should help get you started.

Learn Small Business Social Media Marketing From the Best

There are a lot of talented people out there whose existing contributions can serve as an example for small business social media newbies everywhere.

Originally, I was going to run a “Learn From the Best” series over a week long period, but instead I decided to publish it as one long post that can be bookmarked.

If you own a small business and have been keen to conceptualize and take action on your social media and marketing plan via any of the following:

  • Creating a better story.
  • Defining your ideal customer.
  • Improving your website.
  • Creating content for your blog.
  • Implementing a Twitter strategy.

Then have a look at the professionals and their associated resources below. It should save you months of filtering and searching around for helpful information.

Learn From the Best: How to Create Your Small Business Story Like Seth Godin

Seth Godin (@thisissethsblog)
sethgodinblog

When I started my small business over three years ago Seth Godin’s content was quite possibly the most helpful to me. Seth is passionate about the fact that all small business owners have an important story to tell. He believes that you should incorporate your struggles, your uniqueness, and your remarkable attitude into the marketing of your brand or small business. Some of Seth’s posts that set me on a clear path toward developing my small business story include:

Learn From the Best: How to Market Your Small Business Online Like DoshDosh

DoshDosh (@doshdosh)
doshdoshblog

True to Maki’s ‘About’ page statement at DoshDosh, his site offers internet marketing tips and social media strategies. While a good portion of the content is directed at folks who are looking to generate income online, many of his posts will resonate with small business owners. The blog content at DoshDosh is presented with dissertation like thoroughness and it will never leave you guessing as to what the heck you have to do. Maki does not post all that often these days, but some of his relevant posts that helped guide my early online marketing decisions for my small business are:

Learn From the Best: How to Create Small Business Website Copy Like CopyBlogger

CopyBlogger (@copyblogger)
copybloggerblog

Once you have created a draft of your small business story and started to work on your social media marketing plan, you will then want to polish the copy on your website. One of the best website copywriters is Brian Clark, the founder of CopyBlogger. If you are willing to put in the work, and are willing to follow the Copyblogger copywriting techniques, your website copy can look and read like you spent a fortune having a professional writer draft sharp, relevant, and no B.S. information. The right website copy will help attract the ideal customer for your business. Here are three of Brian’s best articles to get you started:

Learn From the Best: How to Create Small Business Blog Content Like Darren Rowse

ProBlogger (@problogger)
probloggerblog

If you Goolge the highly competitive terms “blogging” or “blog” one site is sure to be on the front page, ProBlogger. Small business blogging does not have to be too complicated, time consuming, or difficult. But, it does require a consistent effort and in order to reap the benefits of blogging you must be willing to make a commitment to post at least once or twice a week  over a period of six months to a year. When I first started blogging as a way to promote my small business (CulebraBlog is my small business blog), ProBlogger was an invaluable resource. Here are some posts to help get you started:

Learn From the Best: How to Provide Value and Develop Trust like Chris Brogan

Chris Brogan (@chrisbrogan)
broganblog

When it comes to social media, whether you own a small business or not, if you don’t provide value to your potential customers then you will not develop trust. It’s that simple. Without trust and value you will never be taken seriously when you attempt to promote your small business. Chris manages to publish an educational blog post almost every day and he somehow manages to  follow 123,000 people on Twitter amazingly well. He’s the kind of person you would want to have a beer with. For the small business owner who is new to promoting their business with social media, Brogan’s blog is a treasure trove of information. If you are looking to develop community and trust around your small business, check out these posts from Chris:

Learn From the Best: How to Develop Your Small Business Brand on Twitter like Alyssa Milano

Alyssa Milano (@Alyssa Milano)
milanotwitter I

discovered Twitter after I was already a few years into my small business ownership. Twitter is quite simply an amazing tool for engaging and listening to your customers, handling customer service, and developing your brand. There are tons of “How to Use Twitter” for small business success posts on the net. Heck, I have written a couple myself - 20 Must Read Beginner Twitter Tips for Small Business Owners and Ten People All Twitter Beginners Should be Following. But, if you’re looking for someone doing it “right” and who can serve as an example for small business owners, then you should add actress Alyssa Milano (@Alyssa Milano) to your follow list. Not only does Alyssa provide informative and useful information through her Tweets, most importantly, she cares (see: How Twitter Helped to Save the Life of a Dog). And caring just might be the most important small business social media lesson of them all.

So, what’s the real magic?

Small business social media marketing requires you to determine which online tools allow you to best reach your customers and then balancing three key items:

  1. Providing value.
  2. Developing trust.
  3. Promoting (your business) sporadically.

That’s it. With the help of the people and blog posts listed above you now know the magic recipe for the small business social media marketing secret sauce.

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What is your competitive advantage?

by Mark on February 16, 2010

Customers choose where they are going to spend their dollars based on perceived value and advantage.

Why are your customers choosing you? What is your competitive advantage?

  • Do you rank well in Google for a competitive keyword?
  • Is your customer service over the top amazing?
  • Are you located in just the right traffic spot?
  • Is your product far better than anything else that’s available?
  • Do you give 25% off to your Twitter followers?

Have you thought about competitive advantage lately and how it might lead to your continued success? Or, have you been losing business and sales?

Perhaps it is time to rethink, reorganize, and redeploy your competitive advantage.

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About Page Help: Get Into Your Backstory

by Mark on February 10, 2010

Are you struggling with your small business about page?

I think a lot of people have trouble writing about themselves (myself included). But, the importance of the small business ‘About’ page should not be overlooked.

I don’t know about you, but I prefer to give my money to small businesses that I feel I have a connection with, or if they have a truly unique or inspiring story.

When it comes to your small business ‘About’ page DO NOT sell yourself short!

If you’ve been thinking about retooling your page, or if you’re just getting started, here are a couple of questions to ponder:

  1. What makes you unique?
  2. What struggles have you faced in your lifetime that have created the person you are today?
  3. Why are you passionate about bread making, bike riding, or shoe selling?
  4. How did you come to own the business you know own?
  5. Why did you choose your business location?
  6. Have you done something astronomical like completing the Hawaii IronMan or climbing Mount Everest?

To help you even more, the story below from my Peace Corps experience is part of my backstory and comes from one of the defining moments of my life.

Outside the Comfort Zone - Papua New Guinea Edition

After three months of intense Peace Corps training in the Highlands of Papua New Guinea (PNG) my wife and I, along with numerous chickens, sacks of rice, and enough betel nut to power a whole village for a year, were stuffed into a small twin engine plane that looked like it was held together with duct tape and rubber bands.

We were off to our volunteer assignment in Biaru village, which is located in the Lakekamu Basin. Our goal, over the next two years, would be to try to generate some alternative means of income generation based on what the villagers wanted. As opposed to the highly destructive deforestation that was taking place around them.

Note: Twenty years prior to our arrival the villagers were still practicing cannibalism.

After a half hour in the air the bush plane eventually touched down on an overgrown WWII grass airstrip and rumbled to a stop.

Bush huts, the smell of burning embers, and nervous excitement consumed our senses as we tried to grasp what was happening amongst the chaos that was going on around us.

Tribal chiefs, village men and women, and young children had all come to inspect the new ‘attraction’ that had come to live with them for the next two years.

{At this point, I thought that I couldn’t be anymore ‘mind blown’ or outside of my comfort zone…and boy was I wrong.}

About four days later, still during our first week as Peace Corps volunteers, a large crowd of villagers had gathered outside our hut while we were eating breakfast.

It seemed a bit odd and we began to wonder if we had done something really wrong, offended a village chief somehow or made a cultural faux pas of the highest order.

What on earth could be wrong?

We slowly opened our door to our hut and went outside to find out what the problem was. One of the village chiefs began to speak and to the best of our newly acquired language ability it sounded like he was asking for an object that could be used to remove something (perhaps he had a splinter caught under his fingernail?).

Eager as a first grader on the first day of school to be helpful, I ran into our hut to search for our shiny new Swiss army knife, you know, the one with the tweezers in the end.

When I ran back outside to display my pathetic tweezers you could hear a collective sigh from the crowd. No matter what language it was in, the message was the same -

Well, that ain’t gonna work!

I’m not sure about my wife, but it was at that point when I began feeling a bit nervous and somewhat culturally inept. And, just then, a stir began to take over the crowd as people started shuffling out of the way and to our amazement and surprise a person sheepishly emerged from the back.

Instantly we knew why our tiny tweezers were not up to the job.

Standing before us was a grown man with what appeared to be six inches of an arrow sticking straight out of his head!! And perhaps we could remove it…

I’ll stop there. Needless to say, my mind was sufficiently blown. At that moment in time I was further outside of my comfort zone than I had ever been and it was just the first week of a two-year commitment.

Note: For further About page help check out this post from Skelliewag and this one from ProBlogger.)

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Determining Value: Whose Job Is It?

by Mark on February 7, 2010

When it comes to determining the price of a product, even if the product is someone’s knowledge, whose job is it to determine the value?

I own a small B&B (brick & mortar) business down here in the Caribbean.

On a daily basis I get calls from people around the globe looking to come visit our island. Frequently, those calls include a request for a discount in our price.

While I love my guests, am pretty much willing to do anything within my power to ensure that they have an amazing stay, we DON’T do discounts or free night stays.

Why am I discussing this in the first place?

This past Saturday, just before I was getting ready to head out for a bike ride, I happened to notice a fairly spirited discussion taking place on Twitter between Chris Brogan (@chrisbrogan) and Anne McCrossan (@annemcx) regarding the new Third Tribe Marketing paid community.

Anne sent a tweet that linked to her blog post about why she is not joining.

And Chris responded with.

After reading Anne’s post and some of her subsequent tweets, it seems as though she is taking issue with two main items as it pertains to Third Tribe Marketing:

  • the sales pitch
  • the overall value of paying to join the community

Not putting words into anyone’s mouth, err keyboard, but that is the feeling I got. And as someone who might try to sell an information product at some point in the future, my questions to Anne (and others) would be the following:

1. Would you have felt better if they packaged their third tribe marketing ideas into a ‘tangible’ hard copy book and sold it for $47.00? And from the theoretical book purchase you could join the community for ~ $20.00 per month?

2. Or, how about if they offered a one-on-one 15 minute phone consultation? Would you feel better or think the sales pitch is less spammy?

3. What would you do differently with the sales pitch?

In my mind, not liking a sales pitch and not deeming something of value, are two very different issues.

It goes much deeper than Chris and Ann’s discussion of course. Jonathan Fields recently asked, “Whose Blog Would You Pay to Read?” The comments alone are fascinating.

My Thoughts

I saw the announcements, tweets, and blog posts about Third Tribe Marketing and I did not join. Simple.

However, my own personal feeling, as someone who gets questioned about price and value on a daily basis is this:

Much like Seth Godin, the people involved in the Third Tribe Community - Brian Clark, Darren Rowse, & Chris Brogan have produced volumes worth of valuable free content. On a personal, small business level, they have each taught me a tremendous amount from their respective websites and the content that they provide.

If they choose to do so, I think it is their right to create a community that charges a fee.

What’s your take?

(Disclosure: I hold all of the people involved in Third Tribe Marketing and Anne McCrossan in the highest regard and have tremendous respect for their intellect, generosity, and opinions.)

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